Frequently Asked Questions

Yes! We deliver to all 47 counties in Kenya. We partner with G4S and Wells Fargo courier services for reliable, trackable delivery. Nairobi orders placed before 2 PM are delivered the same day. For the rest of Kenya, expect delivery within 24–48 hours. Remote or hard-to-reach areas may take up to 72 hours. Once your order is dispatched, you'll receive an SMS notification with tracking details so you can follow your package every step of the way.

We offer several convenient payment options to suit your needs. You can pay via M-Pesa (we support both STK push and Paybill: Business Number provided at checkout). We also accept Bank Transfers to our National Bank Account: 7712845174. For customers in select Nairobi areas, we offer Cash on Delivery — pay when your package arrives. You can also place your order via WhatsApp and we'll walk you through the entire payment process step-by-step.

Absolutely — authenticity is our top priority. Every product sold by Pemu Ventures is 100% genuine, lab-tested, and sourced directly from certified manufacturers and suppliers. We carry only natural, organic, non-GMO, gluten-free, and vegan products where applicable. Each batch undergoes verification for purity, potency, and safety. We never sell counterfeit or expired products. If you ever have doubts about a product, contact us on WhatsApp and we'll provide full verification details including batch numbers and supplier certificates.

Ordering via WhatsApp is quick and easy. Simply tap the green WhatsApp button on any product page, or send us a direct message on +254 707 551 484. Let us know which product(s) you'd like, your delivery location, and any questions you have. We'll confirm product availability, calculate your total (including delivery), and send you secure payment instructions. Once payment is confirmed, your order is dispatched immediately. Our WhatsApp line is available 24/7.

Yes, we have a fair returns policy. You can return any unopened, sealed product within 7 days of delivery for a full refund or exchange. To initiate a return, contact us on WhatsApp with your order number and reason for the return. For opened products, returns are only accepted if there is a verified quality defect — such as damage during shipping or a manufacturing issue. Once we receive and inspect the returned item, we'll process your refund within 3–5 business days.

Delivery times depend on your location. Nairobi: Same-day delivery for orders placed before 2 PM on weekdays. Mombasa, Kisumu, Nakuru & major towns: 24–48 hours. Rural and remote areas: Up to 72 hours. All deliveries are tracked and you'll receive an SMS notification as soon as your order is dispatched. For urgent orders, contact us on WhatsApp and we'll do our best to expedite your delivery.

Our official WhatsApp number is +254 707 551 484. We're available around the clock — 24 hours a day, 7 days a week. Whether you want to place an order, ask about a product, track a delivery, or get personalized health supplement recommendations, we're here to help. You can also reach us by email at Pemuherbalsupplements@gmail.com for non-urgent enquiries.

Yes, all Pemu Ventures products are formulated with safety as a priority. Our range is all-natural, non-GMO, organic, gluten-free, and vegan where applicable. Every product is sourced from reputable manufacturers who adhere to strict quality control standards. That said, we always recommend consulting your doctor or healthcare provider before starting any new supplement — especially if you are pregnant, breastfeeding, taking prescription medication, or managing a chronic health condition.

Yes! While most of our customers shop online for convenience, we also have a physical presence in Nairobi where you can browse and purchase products in person. Contact us on WhatsApp at +254 707 551 484 for our current store address and opening hours. Walk-in customers enjoy the same competitive pricing and product range available on our website.

Tracking your order is simple. Once your order is dispatched, you'll receive an SMS with your tracking details and courier information. You can also message us anytime on WhatsApp with your order number, and we'll provide you with a real-time status update including estimated delivery time. For online orders placed through our website, you can also check your order status by logging into your account and visiting the "My Orders" section.